Two-Factor Authentication (2FA)

Concord's Two-Factor Authentication (2FA) feature can be used to help protect your Concord account from unauthorized access by requiring you to enter an additional code when you sign in.

 

Activating Two-Factor Authentication

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To open or Edit the Two-Factor Authenticator in Settings:

  1. Click on to the Settings Cog and select Settings
  2. Select Preferences under 'Personal' 
  3. In the Two-factor Authentication section, click Edit
  4. Enter your Concord account password 

To register the Two-Factor Authenticator:

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  1. Download a 2-factor authenticator app on your mobile device
  2. Open the app and Scan the QR code
  3. Enter your verification code generated by the app
  4. Important: Download, print or copy your recovery codes. You can regenerate your recovery codes by clicking Edit in the Two-factor Authentication section and entering your password.

Note:

This feature is available for users that access Concord via email and password. Users that access Concord via company Single Sign on or Google can activate in their respective identity provider's settings. 

 

Logging in with Two-Factor Authentication

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  1. At the Login page, enter your email and password
  2. Open your 2-factor authenticator app on your mobile device
  3. Enter the code generated by your mobile application or an unused recovery code

  4. Click Submit

 

Disabling Two-Factor Authentication

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  1. Click on to the Settings Cog and select Settings
  2. Select Preferences under 'Personal' 
  3. In the Two-factor Authentication section, click DISABLE TWO-FACTOR AUTHENTICATION

 

Administrators: Two-Factor Authentication

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Concord account Administrators can view which Users have enabled Two-factor Authentication by:

  1. Navigating to Settings > Users (under Company)
  2. Viewing the 2FA column

Users that have disabled or not yet activated will Two-factor Authentication will have "Disabled" listed in the 2FA column.

Note:

If a user loses their recovery codes, Administrators can reset their password or cancel their Two-factor Authentication for the user.

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